12 Top Shopify Post-Purchase Survey Apps in 2025

Knowing your customers' thoughts after a purchase is important for any Shopify store. You need to know how they found you, what they liked about the shopping experience, and where you can improve. A good post-purchase survey app gives you more than answers; it offers direct insights to sharpen marketing efforts, refine products, and improve customer satisfaction.

With many options on the Shopify App Store, picking the right one can feel difficult. Each app has different features, from basic feedback forms to advanced attribution analytics that show which marketing channels truly drive sales.

This guide simplifies the process by breaking down the top Shopify post-purchase survey apps in 2025. We will analyze what makes each tool unique, identify its ideal user, and point out potential limitations. Each review includes screenshots and direct links to help you evaluate the options efficiently. By the end, you will have a clear picture of which app fits your business goals and budget, helping you convert customer feedback into real growth.

1. Fairing

Fairing (formerly EnquireLabs) is one of the top Shopify post-purchase survey apps in 2025 by specializing in marketing attribution. It excels at answering the "How did you hear about us?" question and connecting that self-reported data directly to revenue and customer lifetime value (LTV). This focus makes it ideal for high-volume stores that need to find out which marketing channels truly drive their most valuable customers, moving beyond pixel-based tracking limitations.

The platform presents surveys on the Thank You and Order Status pages, allowing for follow-up questions to gather more information. Its real strength is in the backend, where it uses AI to analyze responses and ties them to Shopify's LTV metrics. This approach gives a clearer picture of channel performance. With over 25 integrations, including Klaviyo and Shopify Flow, you can easily sync this attribution data across your marketing stack. To get more ideas on using survey data, you can explore ways to improve customer experience with the insights you collect.

Pricing & Key Features

Fairing’s pricing scales with monthly order volume, starting at $49/month for up to 500 orders and going up to $299/month for 10,000 orders. All plans include unlimited questions, responses, and full integration access.

• Excellent attribution tooling tied directly to revenue and LTV.
• Scales effectively for stores with high order volumes.
• Deep integrations with key Shopify ecosystem apps.

• Higher starting price compared to some simpler alternatives.
• Attribution accuracy is dependent on customer self-reporting.

2. KNO Post Purchase Surveys

KNO is among the top Shopify post-purchase survey apps in 2025 by offering strong audience targeting and detailed attribution reporting. It is a good choice for merchants who need to segment their survey audience based on specific Shopify attributes and gain clear insights into advertising channel performance. The platform moves beyond simple surveys by giving merchants actionable data to optimize their ad spend.

The app comes with over 30 survey templates featuring conditional logic, allowing for dynamic and relevant questions based on customer responses. Its "Auto Insights" and attribution reports help visualize which channels drive sales effectively. For merchants wanting to look deeper into its capabilities, you can find a dedicated resource on KNO Post Purchase Surveys to see how it can be implemented. Integrations with tools like Klaviyo, ReCharge, and Triple Whale make it easy to sync data across your tech stack. With these features, you can also learn new tactics to boost your survey response rate and gather more valuable feedback.

Pricing & Key Features

KNO's pricing is tiered based on monthly orders, starting with a free plan for up to 100 orders. Paid plans begin at $29/month for 500 orders and scale up to $499/month for 20,000 orders. Higher-tier plans unlock more advanced features like custom logic and premium integrations.

• Powerful targeting and segmentation using Shopify customer attributes.
• Clear attribution and reporting views designed for ad channels.
• Extensive template library to get started quickly.

• Advanced capabilities are locked behind higher-priced tiers.
• The full feature set has a learning curve for new users.

3. Zigpoll Customer & Post-Purchase Surveys

Zigpoll Customer & Post-Purchase Surveys is among the top Shopify post-purchase survey apps in 2025 by offering incredible versatility and a remarkably fast setup. It’s an ideal choice for merchants who need an all-in-one feedback solution that extends beyond the thank you page to on-site, email, and SMS surveys. The no-code implementation means you can launch your first survey in minutes.

The platform is fully compatible with Shopify's Checkout Extensions, creating a seamless experience on the Thank You and Order Status pages. A standout feature is its ability to connect survey responses directly to Shopify customer and order records, providing valuable context for each piece of feedback. With AI-powered analytics and key integrations like Klaviyo and Gorgias, Zigpoll makes it easy to act on customer insights across your tech stack without a heavy lift.

Pricing & Key Features

Zigpoll offers a generous free plan for up to 100 responses per month. Paid plans start at $20/month for 500 responses and scale up to accommodate higher volumes, making it accessible for stores of all sizes. All plans include unlimited surveys and access to integrations.

• Generous free tier and affordable paid plans.
• Fast, no-code implementation for quick survey deployment.
• Versatile survey types (post-purchase, on-site, email).

• Very high response volumes require more expensive upper-tier plans.
• Advanced analytics are lighter than dedicated attribution-first tools.

4. Grapevine Post Purchase Survey

Grapevine Post Purchase Survey is listed among the top Shopify post-purchase survey apps in 2025 by offering a simple, predictable, and effective solution. It is designed for merchants who need a straightforward survey tool without complex, usage-based pricing. The app focuses on core functionalities like multi-question surveys, NPS data collection, and easy integration with Shopify Flow, making it a reliable choice for gathering customer feedback right from the order status page.

The platform is fully compatible with Shopify's Checkout Extensibility, giving a modern and seamless experience. You can create multi-lingual surveys with various question types to cater to a global audience. Its biggest differentiator is the simple pricing model, which provides unlimited access for a flat monthly fee. This makes Grapevine an excellent option for businesses that want to collect extensive feedback without worrying about hitting response limits or order-based pricing tiers. The direct Shopify Flow integration allows you to push response data into other apps, such as your email service provider or a customer support platform, to automate follow-up actions.

Pricing & Key Features

Grapevine offers a single, flat-rate plan at $25/month. This plan includes unlimited surveys, questions, and responses, making it one of the most cost-effective solutions on the market for stores of all sizes.

• Simple flat-rate pricing at $25/month for unlimited everything.
• Highly rated for its ease of use and responsive customer support.
• Checkout Extensibility compatible for a modern checkout experience.

• Fewer advanced reporting features compared to attribution-focused apps.
• Smaller integration catalog than larger, more established competitors.

5. Delighted Post-Delivery Survey

Delighted is among the top Shopify post-purchase survey apps in 2025 by shifting the focus from immediate attribution to post-delivery customer experience. Instead of triggering a survey on the order confirmation page, it automates Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys after a customer's order is fulfilled. This approach is ideal for merchants who want to measure and improve customer sentiment based on the entire fulfillment and product experience, rather than just the initial purchase.

The platform allows you to schedule surveys to send at the perfect moment after delivery, using branded email and SMS templates to maintain a consistent customer journey. Its real-time dashboard provides a clear view of key CX metrics, and with over 50 integrations, including Klaviyo, Slack, and Zendesk, you can pipe this feedback directly into your existing support and marketing workflows. Delighted also integrates with Shopify POS, making it a versatile choice for businesses with both online and physical retail operations. You can find the app directly on the Shopify App Store.

Pricing & Key Features

Delighted offers a free tier for up to 250 sends per month, making it easy to test. Paid plans start at $224/month for 2,500 sends and scale up from there, adding more advanced features like survey logic and additional integrations.

• Strong focus on CX metrics like NPS/CSAT based on the full delivery experience.
• Free starter tier is great for validating its fit for your business.
• Extensive integrations and Shopify POS support.

• Not designed for immediate post-purchase attribution questions.
• Premium features and higher send volumes can become costly.

6. SEA Post Purchase Survey App

SEA Post Purchase Survey App is among the top Shopify post-purchase survey apps in 2025 by offering a versatile and highly customizable solution. It goes beyond the standard thank-you page survey, allowing merchants to deploy polls on-site, via email, and even capture exit-intent feedback. This flexibility makes it a strong choice for businesses that want a single tool to gather insights at multiple stages of the customer journey, backed by a responsive support team known for implementing custom requests.

The platform supports multiple question types, including NPS, and provides advanced targeting options based on customer tags, purchase history, and pages visited. This allows for highly relevant survey questions that yield better response rates. Results are visualized in clear charts within the app's dashboard, and integration with Shopify Flow enables automated workflows, such as tagging customers based on their survey responses for future marketing segmentation.

Pricing & Key Features

SEA offers a free plan for up to 100 responses per month. Paid plans start at $9.99/month for 500 responses and scale up to $49.99/month for 5,000 responses. All paid plans include unlimited surveys and advanced features.

• Flexible survey placement on the thank you page, on-site, or via email.
• Strong customization support from the development team.
• Generous free plan for stores with lower order volumes.

• Analytics are less mature compared to specialized attribution platforms.
• A newer app with fewer native third-party integrations listed.

7. POWR: Customer Survey | Poll

POWR is included by offering a versatile and budget-friendly survey tool that extends beyond post-purchase feedback. While not a dedicated attribution platform, it gives merchants a flexible way to create unlimited surveys for various needs, from gathering post-purchase insights to collecting general customer feedback or creating polls. This makes it an excellent choice for new or smaller stores that need a multipurpose tool without a significant financial investment, making it a solid contender among Shopify post-purchase survey apps in 2025.

The app allows you to build surveys with multiple field types and can be embedded anywhere on your site, including the order confirmation page. Features like reCAPTCHA help prevent spam, and higher-tier plans unlock useful capabilities like conditional logic and a direct sync with Google Sheets. POWR is ideal for gathering qualitative feedback, checking customer satisfaction, or testing new product ideas directly with your audience after they complete a purchase.

Pricing & Key Features

POWR has a free plan with basic features and POWR branding. Paid plans start at $9.99/month (Starter) and go up to $89.99/month (Business), unlocking more responses, advanced features like conditional logic, and the removal of POWR branding.

• Very budget-friendly with a free starting tier.
• Useful for many use cases beyond post-purchase surveys.
• Unlimited surveys and an autosaved response dashboard.

• Not purpose-built for attribution like specialized alternatives.
• Branding removal and higher response caps require paid tiers.

8. Hulk NPS Post Purchase Survey

HulkApps makes the list as one of the top Shopify post-purchase survey apps in 2025 with its straightforward, Net Promoter Score (NPS) focused tool. It’s an ideal choice for merchants who want a reliable, easy-to-implement solution to measure customer loyalty without the difficulty of a full-scale attribution platform. The app embeds surveys directly on the Thank You page, capturing immediate feedback when the purchase is top-of-mind.

The primary strength of this app is its simplicity and clear focus on NPS, a key metric for gauging customer satisfaction and predicting business growth. With a one-click install and a user-friendly analytics dashboard, merchants can quickly start collecting and acting on feedback. Conditional logic allows for follow-up questions based on the score given, providing deeper context behind the numbers. To better see how to apply this data, you can explore how to leverage NPS surveys for customer retention.

Pricing & Key Features

Hulk NPS Post Purchase Survey offers a free plan that includes 25 monthly responses and basic reporting. The Pro plan is $15/month for unlimited responses, advanced customization, and detailed analytics.

• Reputable Shopify developer (HulkApps) known for reliable apps.
• Easy one-click setup and a very clear focus on NPS.
• Affordable pricing with a functional free plan available.

• Narrower feature set than dedicated attribution tools like Fairing or KNO.
• The user interface is functional but less advanced than some specialized alternatives.

9. BYG — Post Purchase Survey AI

BYG — Post Purchase Survey AI is one of the top Shopify post-purchase survey apps in 2025 by offering AI-powered analytics at an accessible price point. It specializes in delivering surveys on the Thank You page to capture immediate customer feedback on attribution, satisfaction, and more. This makes it an excellent choice for merchants who want to use AI-assisted insights to find out LTV and attribution without a significant initial investment.

The platform allows for conditional logic, so you can ask targeted questions based on specific order or customer data. This helps in gathering more relevant responses, whether you are using an NPS or a "How did you hear about us?" question. The analytics dashboard provides a clear overview of the data and allows for exporting, giving you the flexibility to analyze customer feedback in more detail.

Pricing & Key Features

BYG offers a free plan for up to 50 monthly orders and a paid plan at $9.99/month for unlimited orders. This simple structure provides full access to its features for a low monthly cost.

• AI-assisted insights at a very competitive entry price.
• Designed specifically for post-purchase surveys on the Thank You page.
• Conditional logic allows for highly targeted questions.

• As a newer app, it has a smaller review base than established competitors.
• The integration list is shorter than more mature platforms.

10. UserLoop Surveys & Feedback

UserLoop Surveys & Feedback is one of the top Shopify post-purchase survey apps in 2025 by offering a versatile and cost-effective solution for gathering customer insights. It goes beyond the thank you page, enabling surveys at checkout, post-purchase, and even after delivery via email or direct links. Its standout features include an AI question writer and automated analysis, making it a powerful tool for merchants who want deep insights without a heavy workload.

The platform is designed to maximize response rates by allowing merchants to offer incentives like unique discount codes or gift cards. UserLoop also supports Shopify's latest Checkout Extensibility, giving a modern and seamless survey experience. With multilingual support and AI-powered analytics, it provides an accessible way to find out customer motivations and product feedback across different markets. This makes it an excellent choice for growing stores seeking comprehensive feedback tools.

Pricing & Key Features

UserLoop offers a free plan for up to 50 monthly orders. Paid plans start at $19/month for 200 orders and go up to an "Unlimited" plan at $49/month, which includes unlimited orders and responses.

• Aggressively priced “Unlimited” plan offers excellent value for high-volume stores.
• Practical incentive features help boost survey response rates significantly.
• AI-powered tools for question writing and analysis simplify the feedback process.

• Smaller brand recognition compared to established players like Fairing or Kno.
• Fewer native BI and attribution model features than more specialized analytics tools.

11. LoudHippo Post Purchase Survey

LoudHippo Post Purchase Survey is listed among the top Shopify post-purchase survey apps in 2025 by offering a streamlined and cost-effective solution for attribution. It focuses on the "How did you hear about us?" (HDYHAU) question, presenting surveys on the Thank You, Order Status, and even Shopify POS pages. This makes it a great choice for SMB merchants who need to connect self-reported attribution data directly to order value and AOV for clear channel performance insights without a large investment.

The app comes with pre-built attribution templates and an NPS option, simplifying the setup process for busy teams. Its main advantage is the ability to view survey results against order metrics, helping you find out which channels bring in the most revenue. With integrations for Klaviyo, Google Analytics, Zapier, and Shopify Flow, you can push this customer data to other parts of your marketing stack, automating workflows and enriching customer profiles.

Pricing & Key Features

LoudHippo offers a free plan for up to 50 monthly orders. Paid plans start at a competitive $14.99/month for 250 orders, scaling up to $99.99/month for 5,000 orders. This makes it highly accessible for growing stores.

• Clear channel-level attribution views tied directly to order value.
• Competitive pricing that is well-suited for SMB merchants.
• Supports both online and Shopify POS surveys.

• Smaller app and team footprint with fewer reviews than larger competitors.
• Enterprise-grade features and advanced analytics are reserved for higher-tier plans.

12. Census: Customer Surveys

Census is one of the top Shopify post-purchase survey apps in 2025 by focusing on powerful, data-driven insights. It is well-suited for brands that want to go beyond simple feedback collection and use AI for analysis. The platform excels at using rule-based targeting, allowing you to show specific survey questions based on order details and customer variables, which helps you collect highly relevant information.

What makes Census unique is its emphasis on connecting survey data to your broader business intelligence stack. It offers robust exports to CRMs, CDPs, and BI tools, making it a strong choice for data-centric teams. Its AI-powered features, including automatic response labeling, sentiment analysis, and actionable recommendations, help you quickly make sense of qualitative feedback without extensive manual work. This makes it a great option for merchants who want to turn customer opinions directly into strategy.

Pricing & Key Features

Census offers a free plan for up to 50 monthly orders. Paid plans are simple, starting at $29/month for up to 500 orders and $79/month for up to 2,500 orders, both with unlimited responses.

• Strong AI reporting for actionable insights from qualitative data.
• Low, simple pricing with unlimited responses on paid tiers.
• Excellent data export capabilities to CRMs, CDPs, and BI tools.

• Smaller ecosystem visibility than some long-standing competitors.
• On-site pre-purchase features may be unnecessary if you only need post-purchase surveys.

Top 12 Shopify Post-Purchase Survey Apps — 2025 Comparison

Choosing the Best Survey App for Your Store

Choosing a Shopify post-purchase survey app can feel difficult. With twelve distinct options reviewed, each with its own strengths and ideal use cases, the final decision rests on your specific business objectives. The goal is to find the one that fits perfectly with your growth strategy for 2025.

Match the Tool to Your Goal

Making a good choice requires a clear idea of what you want to achieve. A clear goal will immediately narrow down the options and prevent you from paying for features you will never use.

Consider these primary objectives:

• For Marketing Attribution: If your main priority is to get precise, first-party data on which marketing channels are driving sales, look at Fairing or KNO Post Purchase Surveys. Their deep integrations and focus on attribution make them top contenders for optimizing ad spend.
• For Simplicity and Speed: For teams that need a straightforward, effective, and quick-to-launch solution without a steep learning curve, Zigpoll and Grapevine are excellent choices. They offer the core functionality needed to start collecting valuable feedback immediately.
• For Comprehensive Customer Experience: If your needs extend beyond simple post-purchase questions to include Net Promoter Score (NPS), customer satisfaction (CSAT), or multi-channel feedback, Delighted and UserLoop provide robust platforms designed for a complete view of the customer journey.
• For AI-Powered Insights: To use artificial intelligence for deeper analysis and automated question logic, BYG — Post Purchase Survey AI offers a forward-thinking approach. It can help find insights you might not have thought to look for.

Implementation and Final Considerations

Once you have selected a tool, successful implementation is key. Start with a single, high-impact question. For many stores, this is the classic "How did you hear about us?" question. Keep the survey experience brief and native to the thank-you page to maximize completion rates.

Remember that a post-purchase survey is just one component of a larger customer feedback strategy. The data you collect is only valuable when you act on it. Use the insights to refine your marketing messages, improve your product offerings, and better the overall customer experience. Beyond surveys, you might also be interested in exploring other categories of the best Shopify apps for growth to further improve your store's performance.

Ultimately, choosing one of the top Shopify post-purchase survey apps in 2025 is an investment in connecting with your customers. By listening actively, you build a stronger brand, build loyalty, and create a direct line to the people who matter most, your customers. This direct feedback is the most powerful asset you have for sustainable growth.

Ready to move beyond basic surveys and unlock deeper customer insights? Surva.ai offers a complete customer experience platform designed for SaaS and e-commerce, helping you collect feedback, prevent churn, and gather powerful testimonials all in one place. See how our advanced tools can help you grow your business at Surva.ai.