Know what AI is saying about your brand before your customers do
Your customers are using ChatGPT, Perplexity, and Claude to research solutions. Surva.ai helps CS teams monitor brand sentiment, track competitor comparisons, and proactively address concerns.
Your customers are researching you in AI before they talk to you
When customers ask ChatGPT "Is [Your Product] better than [Competitor]?" or "Should I renew my [Your Product] subscription?", the answer they get shapes their perception before your next QBR.
AI may be recommending competitors over you
Negative sentiment can spread before you know it exists
Customers come to calls with pre-formed opinions from AI
of B2B buyers use AI assistants to research vendors before renewal decisions
more likely to churn if AI recommends a competitor
Built for Customer Success Intelligence
Monitor how AI platforms talk about your brand and take proactive action.
Brand Sentiment Monitoring
Track how ChatGPT, Perplexity, Claude, and Gemini describe your brand. Get alerts when sentiment shifts negative.
- Real-time sentiment tracking
- Historical sentiment trends
- Automated negative sentiment alerts
Competitive Comparison Tracking
See exactly how AI compares you to competitors when users ask "Which is better?" Know where you're winning and losing.
- Head-to-head comparison monitoring
- Win/loss tracking by feature
- Competitive battlecard insights
Churn Risk Signals
Get early warning when AI starts recommending alternatives to your at-risk accounts. Intervene before it's too late.
- Account-level risk scoring
- AI-driven churn prediction
- Proactive outreach triggers
Customer Intelligence Reports
Generate reports showing what AI says about your product. Use in QBRs to address concerns proactively.
- QBR-ready AI visibility reports
- Objection handling prep
- Customer health dashboards
How CS Teams Use Surva.ai
Renewal Preparation
Before every renewal call, check what AI says about your product vs alternatives. Address concerns before customers raise them.
Executive Reporting
Show leadership how AI perception impacts customer health. Quantify the AI visibility gap and its effect on retention.
Product Feedback Loop
Surface what AI thinks you're missing. Share with product teams to prioritize features that will improve AI recommendations.