Terms of Service

Welcome to Surva.ai. By accessing or using our service, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

These Terms of Service ("Terms") are a legal agreement between you and Social Intents, LLC ("Company", "we", "us", or "our"), the operator of Surva.ai (the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and the terms "you" and "your" shall refer to both you as an individual and the organization.

2. Description of Service

Surva.ai provides an AI visibility intelligence platform that helps users track, analyze, and optimize their brand's presence in AI-powered search engines and chatbots. Our service includes tracking AI mentions, analyzing competitor visibility, generating content suggestions, and providing insights to improve AI visibility.

3. Account Registration

To use certain features of our service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Subscription and Payment

Surva.ai is a software-as-a-service (SAAS) platform offered through various subscription plans. All billing and payment processing is handled by Social Intents, LLC. By subscribing to a paid plan:

• You authorize Social Intents, LLC to charge the payment method on file for all subscription fees
• Subscriptions automatically renew at the end of each billing period unless cancelled prior to renewal
• You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period
• All fees are non-refundable except as required by law or as explicitly stated in our refund policy
• We reserve the right to change pricing with at least 30 days advance notice via email
• You are responsible for all applicable taxes associated with your subscription
• Failed payments may result in suspension or termination of your account
• All payments are processed securely through Stripe, our third-party payment processor

5. Acceptable Use

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Scrape, crawl, or use automated means to access the service beyond API limits
• Resell or redistribute the service without authorization
• Use the service to harass, abuse, or harm others
• Upload malicious code or attempt to compromise our security

6. Intellectual Property

The Service, including all content, features, functionality, software, code, databases, designs, graphics, and trademarks, is owned by Social Intents, LLC and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. The "Surva.ai" name and logo are trademarks of Social Intents, LLC. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works based on any part of the Service without our express written permission.

7. User Content

You retain ownership of any content you submit to the service. By submitting content, you grant Surva.ai a non-exclusive, worldwide, royalty-free license to use, store, and process that content to provide the service. You are responsible for ensuring you have the necessary rights to any content you submit.

8. Data and Analytics

The data, analytics, reports, and insights provided by the Service are for informational purposes only and do not constitute professional, legal, or financial advice. While we strive for accuracy using third-party data sources and our proprietary analysis methods, we do not guarantee the completeness, accuracy, timeliness, or reliability of any data, scores, or metrics. AI visibility scores, competitor insights, and trend analyses are based on our proprietary methodology and publicly available information. You acknowledge that such data should not be the sole basis for business decisions and that you are responsible for independently verifying any information before taking action based on it.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOCIAL INTENTS, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100 USD). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SOCIAL INTENTS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SERVICE.

11. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice, for any reason including but not limited to breach of these Terms, non-payment of fees, suspected fraudulent or illegal activity, or extended periods of inactivity. Upon termination, your right to use the Service will cease immediately, and we may delete your account and all associated data after a reasonable period. You may terminate your account at any time by canceling your subscription through your account settings or by contacting us. Termination does not relieve you of any obligations to pay fees accrued prior to termination. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the new terms on this page and updating the "Last updated" date. Your continued use of the service after such modifications constitutes acceptance of the updated terms.

13. Indemnification

You agree to indemnify, defend, and hold harmless Social Intents, LLC and its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party, including any intellectual property rights; or (d) any content or data you submit to the Service.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and the parties irrevocably consent to the personal jurisdiction and venue therein. You and Social Intents, LLC agree to attempt to resolve any disputes through good faith negotiations for at least thirty (30) days before initiating litigation.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Social Intents, LLC concerning the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. If any provision of these Terms is deemed invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Contact Us

If you have questions about these Terms of Service, please contact us at: