Ask customers how they found you - right after they buy
Post-purchase surveys on the Shopify order confirmation page get 20 to 40 percent response rates. Discover your true marketing attribution, capture NPS, and learn what customers want next.
No code required. Installs in under five minutes. Free plan with unlimited responses.
Zero-party data from your most engaged customers
The moment after checkout is the highest-engagement point in the customer journey. Buyers are satisfied, focused, and willing to answer. That is exactly when Surva.ai shows your survey.
Unlike email surveys sent days later, post-purchase surveys on the order confirmation page capture responses while the experience is fresh. The result is accurate, honest data you can act on immediately.
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20-40% response rates vs 5-10% for email surveys
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First-party data that is not affected by iOS or cookie changes
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Honest attribution that does not depend on ad platform reporting
How did you first hear about us?
How likely are you to recommend us to a friend?
What Shopify merchants use post-purchase surveys for
Every question type is designed to give you actionable insight, not just data to report.
Marketing Attribution
Stop guessing which channels drive sales. Ask customers directly. Get data that is immune to iOS tracking changes and ad platform over-reporting.
NPS and Satisfaction
Track Net Promoter Score and customer satisfaction at the highest-engagement moment. Identify issues before they turn into negative reviews.
Product Discovery
Ask what products customers wish you carried, what they almost bought instead, and what would bring them back. Use this to guide your product roadmap.
Conversion Barrier Research
Ask what almost stopped them from buying. Identify friction points in your store, pricing concerns, and trust barriers you may not have known about.
Referral and Loyalty
Identify your happiest customers immediately after purchase. Invite promoters into your referral program or loyalty scheme while their enthusiasm is at its peak.
AI Discovery Tracking
Include "ChatGPT recommendation" or "AI assistant" as attribution options. See how much of your traffic is coming from AI platforms and which ones are sending buyers.
Simple, transparent pricing
Start free. No credit card required for the free plan.
- Unlimited survey responses
- Attribution, NPS, and satisfaction surveys
- Order confirmation page display
- Real-time response dashboard
- CSV export
- Everything in Free
- Conditional question logic
- Custom branding and colors
- Email notifications on new responses
- Priority support
Frequently asked questions
How do post-purchase surveys work on Shopify?
After checkout, customers land on the order confirmation page. Surva.ai displays your survey there. Because customers are engaged right after buying, response rates are typically 20-40% - far higher than email surveys sent later.
Will the survey slow down my store?
No. The survey loads asynchronously on the order confirmation page only, which customers see after checkout. There is zero impact on your store's page speed or conversion rate.
Why is post-purchase attribution important?
Ad platforms over-report their own conversions and cannot see word-of-mouth, podcast mentions, or AI recommendations. Post-purchase surveys give you first-party data directly from your customers about what actually drove their purchase decision.
Is the free plan really unlimited?
Yes. The free plan has no response limits. You can collect data from every single customer. Upgrade to Pro for conditional logic, custom branding, and email notifications.
Start collecting survey responses today
Installs in minutes from the Shopify App Store. No code required. Free plan with unlimited responses.
Install Free on Shopify