Contacting Support

Get Help from Our Team

We are here to help you succeed with Surva.ai. Here is how to reach us.

Email Support

Email us at support@surva.ai

Response times:

• Free trials: Within 48 hours
• Starter plans: Within 24 hours
• Growth and Scale plans: Within 4 hours during business hours

What to Include

Help us help you faster by including:

• Your account email address
• Clear description of the issue or question
• Steps you have already tried
• Screenshots showing the problem
• Browser and device you are using

Feature Requests

Have an idea for a new feature? We would love to hear it:

• Email support@surva.ai with subject "Feature Request"
• Describe the feature and why it would help you
• We review all suggestions

Bug Reports

Found something broken? Let us know:

• Email support@surva.ai with subject "Bug Report"
• Describe what happened and what you expected
• Include steps to reproduce the issue
• Attach screenshots or screen recordings

Business Hours

Our support team is available:

• Monday - Friday: 9 AM - 6 PM Eastern
• Weekends: Limited coverage for urgent issues

Self-Service Resources

Find answers quickly:

• Help Center - Common questions and guides
• Documentation - Detailed feature documentation
• Blog - Tips, strategies, and updates