Engage Overview
Engage is the customer voice side of Surva.ai. It lets you collect customer feedback through surveys, gather testimonials, and showcase social proof on embeddable Walls of Love. Engage is activated separately from the intelligence product and has its own onboarding flow.
Surveys
Create surveys to collect customer feedback with support for 10+ question types including NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), star ratings, free text, multiple choice, and testimonial prompts.
Distribution
Distribute surveys through multiple channels:
- Direct link - share a URL like
/s/{surveyId}that supports pre-filling name, email, and phone via query parameters - Email - send to contact lists imported from CSV, Google Contacts, or Mailchimp
- Website embed - embed as a popup, inline iframe, or triggered button with customizable colors, position, trigger type, and delay
- API webhook - trigger survey sends programmatically via
POST /api/v1/surveys/send/{apiToken}
Survey Features
- Page targeting - show the survey only on specific pages
- Multi-response support - allow or restrict repeat completions
- Restart survey option for returning visitors
- Response tracking with visitor cookies
- Batched email delivery via message queue
Testimonials
Collect and manage customer testimonials. Testimonials can be:
- Manually added by your team from the Testimonials dashboard
- Auto-converted from surveys - positive survey responses can be turned into testimonials
Each testimonial stores the customer name, title, content, photo (uploaded to S3), star rating, and date.
Walls of Love
Create public testimonial displays that you can embed on your website. Each Wall of Love has:
- Public URL - accessible at
/w/{shortcut}where the shortcut is a custom URL-safe name (minimum 5 characters) - Customization - configure title, description, colors, fonts, scroll behavior, and whether to show dates or a testimonial collection button
- Embed code - copy an iframe snippet to embed the wall on any page of your website
- API access - load testimonials as JSON via
GET /api/testimonials/{wall}(no authentication required)
Add or remove individual testimonials from each wall to curate the display.
Activating Engage
Engage is activated as a separate product from your account settings. Once activated, a dedicated setup wizard walks you through selecting a survey template, configuring questions, and creating your first survey.